Say hello to Vitamin C Suspension 30% in Silicone, our new offering to join the very big family of Vitamin C solutions from The Ordinary. This stable formula uses very lightweight silicones to offer a smooth skin feel and to avoid the short-lived gritty texture of stable Vitamin C suspension systems that some find undesirable. This formula is very strong and almost always causes a stinging sensation during initial periods of use, but can be diluted on each application with serums or creams to reduce this stinging while skin builds tolerance. Oh.. and it goes without saying that the formula contains no water as water always causes Vitamin C to oxidize regardless of how a formulation is packaged or stored, resulting in an ongoing change in colour toward orange. Water, without exception, causes Vitamin C to degrade and changes its potential from an anti-oxidant to a pro-oxidant. Some brands add orange-coloured ingredients to their formulations to mask the appearance of Vitamin C oxidation. If you see any signs of orange (or, in short, if you see pure Ascorbic Acid and water together in a formula), run as fast and as far away as you can.
You may return most new, unopened items within 3 days after receiving the product. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, kindly whatsapp us at 0333-0360888 with your order number or Name. We'll notify you via whatsapp of your eligibility of refund/exchange of the item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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